ScaffInspect Support

Updated 10 October 2026

ScaffInspect is provided by Yolleg Ltd. For help, email [email protected]. Include your app version, device model and a short description of the problem. Do not send your password, purchase credentials, signatures or sensitive photos unless needed and agreed for your support request.

Sign-in and company accounts

Use your existing ScaffInspect email and password. A company administrator can help with team access. New company signup starts a fourteen-day service trial and may require an early-access invite code. Contact support if you cannot access your account.

Saved inspections and sync

Sign in and sync the company register before working offline. Save an inspection on the device, then use Sync when connected. Check Saved for any inspection that was rejected. Keep an export before removing saved work or changing devices. Unsynced inspections are not visible to your company until sent successfully.

Reports and attachments

Open an inspection report and choose Prepare PDF, then Share report PDF. A missing photo is identified in the PDF; connect and prepare it again to include the attachment. Saved-work exports can include photos and signatures, so choose recipients carefully.

Purchases

Use Restore Purchases while signed into the purchasing company. Keep that company's account active while restoring. Manage or cancel App Store subscriptions in your Apple Account's subscription settings. Account deletion does not cancel payment renewal. Contact support about existing company subscription access.

Account and company deletion

Account closure and server-side deletion are currently handled on request. Email [email protected]. Do not send your password. We verify your identity and company authority and confirm whether you want to close one login or delete the whole company. Closing a login preserves signed company inspection history. Export anything your business must retain before requesting company deletion. In-app deletion is being put in place; until it is available, contact us.

Deleting an account does not cancel Apple or Stripe subscription renewal. Cancel separately with the payment provider. Ask support about data requests, retained records or photo cleanup.

Tags and sharing

QR tags show a public scaffold status page. A site share link can reveal the site's reports, photos and signatures to anyone with the link. Ask your company administrator to disable or replace an unwanted site link through the website. Camera or NFC availability depends on your device; you can find the scaffold by reference in the register.

For a scaffold safety concern, contact the responsible contractor or site manager promptly. Support cannot certify a scaffold's safety.

Yolleg Ltd 2026